REFUND AND RETURN POLICY
Website: https://healingtheworldonline.co.za/
Last Updated: 9 November 2026
At Healing The World Online, we value our customers and are committed to providing professional customer service and a positive experience. We understand that circumstances may change, and we aim to handle all refund, return and cancellation requests fairly, transparently and respectfully.
This Refund and Return Policy explains the conditions under which customers may request refunds, cancel services or return products purchased through our website.
1. General Refund Policy
All purchases made through Healing The World Online are subject to this Refund and Return Policy.
We encourage customers to carefully review service descriptions, product information, prices and terms before making a purchase.
Refund requests will be assessed individually, taking into consideration the nature of the purchase, whether the service has already been provided, whether a product has been delivered and applicable consumer protection laws.
Nothing in this policy is intended to exclude or limit any consumer rights provided by South African law.
2. Spiritual Services and Consultations
Healing The World Online may offer spiritual consultations, traditional healing services, relationship guidance, spiritual assistance and other related services.
Customers who purchase these services are encouraged to understand the nature of the service before completing payment.
Customers may request cancellation before a service has commenced, subject to applicable legal requirements.
If a consultation or service has already been completed, refunds will generally not be provided simply because a customer changes their mind or is dissatisfied with a personal outcome.
If we are unable to provide a service that has been paid for, customers may qualify for a refund or another appropriate resolution.
If a service is cancelled or cannot be delivered due to circumstances on our side, we will work with the customer to arrange an appropriate refund or alternative.
Please note that spiritual and traditional healing services do not guarantee specific personal, financial, romantic or relationship outcomes.
3. Digital Products and Online Services
Where Healing The World Online provides digital products, downloadable materials, online consultations or other electronically delivered services, the following conditions apply:
Customers should carefully review the description of digital products before purchasing.
If a digital product is not delivered after successful payment, customers should contact us for assistance.
If a customer receives an incorrect or defective digital product, we will investigate and may provide a replacement, correction or refund where appropriate.
Where digital content or services are supplied immediately with the customer's consent, any applicable statutory cancellation rights and legal exceptions will be respected.
4. Physical Products and Returns
If Healing The World Online offers physical products, customers may request a return under the following circumstances:
The product received is damaged.
The wrong product was delivered.
The product is defective or does not match its advertised description.
The customer qualifies for a return under applicable consumer protection legislation.
Customers should contact us as soon as reasonably possible after receiving a damaged, defective or incorrect product.
Where a return is approved, we will provide instructions on how to return the product.
Products should, where reasonably possible, be returned with their original packaging, accessories and proof of purchase. These requirements will not override any statutory consumer rights.
5. Order Cancellations
Customers who wish to cancel an order or service should contact Healing The World Online as soon as possible.
Cancellation requests will be handled according to the nature of the purchase and applicable legislation.
For online transactions, customers may have a statutory cooling-off right under Section 44 of the Electronic Communications and Transactions Act 25 of 2002.
Where applicable, customers may cancel a transaction:
For goods, within seven days after receiving the goods.
For services, within seven days after concluding the agreement.
Certain statutory exceptions may apply.
Where a valid cancellation is exercised under Section 44, refunds must be processed within the legally prescribed period.
6. Refund Eligibility
A customer may qualify for a refund in circumstances including:
Payment was successfully made but the purchased service was not provided.
The order was cancelled in circumstances where a refund is legally due.
A product was delivered damaged, defective or incorrectly.
A duplicate payment was made for the same purchase.
We are unable to fulfil an order or provide an agreed service.
A refund is required under applicable consumer protection laws.
Each request will be reviewed fairly and in accordance with the relevant legal requirements.
7. Non-Refundable Circumstances
Subject to statutory consumer rights, refunds will generally not be available in the following circumstances:
A customer changes their mind after a service has been fully performed and no legal refund right applies.
A customer provides incorrect information that prevents an agreed service from being delivered, where the issue is not attributable to us.
A customer expects a guaranteed personal or spiritual outcome that was never promised.
A customer fails to attend a scheduled consultation without providing reasonable notice, where no statutory cancellation right applies.
This section does not affect any refund or cancellation rights that cannot legally be excluded.
8. How to Request a Refund
To request a refund, cancellation or return, customers should contact our support team and provide the following information:
Full name.
Order number or payment reference, where applicable.
Date of purchase.
Description of the product or service purchased.
Reason for requesting a refund or return.
Supporting information or photographs, where relevant.
Our team will review the request and communicate the next steps.
9. Refund Processing Time
Once a refund has been approved, it will be processed using the original payment method wherever reasonably possible.
Refund processing times may vary depending on the payment provider, bank or financial institution.
Where Section 44 of the Electronic Communications and Transactions Act applies, refunds must be made within 30 days of cancellation.
Customers will be notified if additional information is required to process their refund.
10. Late or Missing Refunds
If you have not received your refund after the applicable processing period, we recommend that you:
Check your bank account or payment statement.
Contact your bank or payment provider.
Contact Healing The World Online with your payment reference and refund confirmation details.
We will assist in investigating delayed or missing refunds.
11. Customer Support
We are committed to resolving customer concerns professionally and respectfully.
For assistance with refunds, returns, cancellations or payment-related enquiries, please contact us through the official contact details provided on our website:
Website: https://healingtheworldonline.co.za/
Please include your order or payment reference when contacting our team to help us resolve your enquiry efficiently.
12. Changes to This Policy
Healing The World Online reserves the right to update or amend this Refund and Return Policy when necessary.
Any changes will be published on this page, together with the updated revision date.
Customers are encouraged to review this page periodically to remain informed about our refund and return procedures.
13. Legal Compliance
This policy is intended to operate in accordance with applicable South African consumer protection legislation, including:
Consumer Protection Act 68 of 2008.
Electronic Communications and Transactions Act 25 of 2002.
Where any provision of this policy conflicts with applicable consumer protection legislation, the relevant legal provisions will take precedence.